Citizen's Charter Services
Click on the buttons inside the tabbed menu. All services are arranged by office and shows the page number on the Citizen's Charter Book. You may download the book you need. In the page is listed the requirements of each service and time needed to process them.
Economic Services - Download Book
PROVINCIAL AGRICULTURE OFFICE - Page 6
- Provision of Agricultural / Fishery Data and Information - Page 6
- Provision of Technical Assistance - Page 7
- Provision of Agricultural / Fishery Inputs and Materials (Small Scale) - Page 8
- Provision of Agricultural / Fishery Inputs and Materials (Large Scale) - Page 10
PROVINCIAL ENGINEER’S OFFICE - Page 13
- Issuance of Letter that Interpose No Objection to Undertake Excavation (Road Shoulder / Portion / Across Provincial Roads) - Page 13
- Issuance of Certification for Lots Outside Road Right of Way of Provincial Road - Page 14
ILOILO SPORTS DEVELOPMENT AND MANAGEMENT OFFICE - Page 16
- Use of Iloilo Sports Complex Facilities for Exclusive Use - Page 16
- Use of Iloilo Sports Complex Facilities for Walk-In Clients - Page 17
- Training Center / Varsity Program Orientation - Page 2
PUBLIC EMPLOYMENT SERVICE OFFICE - Page 27
- Employment Registration and Referral Services - Page 27
- Job Posting Services - Page 28
- Issuance of No Objection Certificate (NOC) and Registry of Manpower and Skills for Special Recruitment Activity - Page 30
- Capability Building Services - Page 32
- Referral Services to other Relevant Government Agencies - Page 34
PROVINCIAL GOVERNMENT ENVIRONMENT AND NATURAL RESOURCES OFFICE - Page 36
- Application for a Small-Scale Mining Permit (SSMP) - Commercial Sand and Gravel Permit (CSAG) - Page 36
- Application for a Small-Scale Mining Permit (SSMP) - Industrial Sand and Gravel Permit (ISAG) - Page 38
- Application for a Small-Scale Mining Permit (SSMP) - Quarry Permit - Ordinary Earth, Limestone, Basalt - Page 41
- Application for a Small-Scale Mining Permit (SSMP) - Government Gratuitos Sand and Gravel Permit (GGSAG) - Page 43
- Renewal Application for a Small-Scale Mining Permit (SSMP) - Company or Corporation - Page 44
- Area Verification and Assessment - Page 46
- Request of Issuance of Delivery Receipts - Page 48
- Request for Verification and Disposal of Stockpile Permit - Page 49
- Conduct of Investigation - Page 50
- Request for Certification of Monthly Production, Remaining Volume and other related documents - Page 51
- Request for Ore Transport Permit - Page 52
- Renewal Application for a Small-Scale Mining Permit (SSMP) - Page 54
PROVINCIAL TRADE, INVESTMENTS AND COOPERATIVES DEVELOPMENT OFFICE- Page 57
- Certification of Good Credit Standing - Page 57
- Cooperative Development Trainings - Page 58
- Mangunguma Sapnayon: Palay Price Support Program Loan Application - Page 58
- Provincial Livelihood Project Fund (PLPF) - Page 61
- Technology and Livelihood Development Trainings - Page 63
LOCAL ECONOMIC DEVELOPMENT AND INVESTMENT PROMOTION (LEDIP) CENTER- Page 65
- Assistance to Application Form and List of Requirements for Tax Incentives - Page 65
- Application for Tax Incentives - Page 66
- Processing of Approved / Denied Application for Tax Incentives - Page 69
- Processing of Payment of Annual Availment Fee for Businesses with Tax Incentives - Page 71
- Provision of Business Advisory Services - Page 73
- Facilitation of Business Name Registration - Page 74
PROVINCIAL PLANNING AND DEVELOPMENT OFFICE- Page 77
- Provisions of Copy of Plans - Page 77
- Request of Technical Assistance on Development Planning - Page 78
- Review of the Comprehensive Development Plan (CDP) of the Municipalities - Page 79
- Review of Annual Investment Program ( AIP ), Appropriation Ordinance of Component Municipal and City LGUs - Page 80
- Review of Comprehensive Land Use Plans of Component City / Municipalities - Page 81
- Request for Technical Assistance on Project Development - Page 84
- Request for Technical Assistance on Research and Statistics - Page 85
- Request for Technical Assistance on Project Monitoring and Evaluations - Page 86
- Receives FUR / Provision of Technical Advice on Fund Liquidation - Page 87
- Request for Technical Assistance on Gender Sensitivity Training, Gender Analysis and GAD Planning and Budgeting (GST-GA-GPB) - Page 87
- Review of Municipalities Gender and Development (GAD) Plan and Budget - Page 88
OFFICE OF CULTURE, ARTS, HISTORY AND TOURISM- Page 90
- Request for Provincial Tourism Statistical Data - Page 90
- Request for Tourism Related Video and Print Materials - Page 91
PROVINCIAL VETERINARY OFFICE- Page 93
- Issuance of Veterinary Health Certificate - Page 93
- Issuance of Veterinary Drugs and Biologics (Vaccines / Antibiotics / Vitamins) - Page 93
- Extension of Veterinary Technical Assistance (trainings, treatment, diagnosis, deworming, vaccination and consultation etc.) - Page 94
Financial Services - Download Book
PROVINCIAL ACCOUNTANT’S OFFICE- Page 5
- Issuance of Certificate of Remittance (PHIC, HDMF, GSIS, Banks) - Page 5
- Processing of Financial Assistance - Page 6
- Signing of Clearance - Page 7
- Processing of Financial Claims (Salary Payroll, First Salary, Salary of Casual/Contractual Personnel, Salary Differential due to Promotion and/or Step Increment, Last Salary and Salary due to heirs of deceased employee, Maternity Leave) - Page 8
- Processing of Financial Claims, Allowances and Other Forms of Compensation (PERA, RATA, Clothing / Uniform Allowance, Communication Allowance, Cash Advances, Liquidation of C/A) - Page 11
- Processing of Financial Claims and Other Forms of Compensation (Subsistence, Laundry Allowance and Quarters Allowances, Productivity Incentive Allowance, Honoraria, Hazard Pay, Overtime Pay, Year-end and Cash Gift, Terminal Leave Benefits, Monetization, Loyalty Pay) - Page 17
- Processing of Financial Claims (Goods / Supplies) 2 - Page 2
- Processing of Financial Claims (Infrastructure) - Page 25
- Receipt, Checking and Recording of Financial Documents - Page 28
- Fund Transfers 29
PROVINCIAL ASSESSOR’S OFFICE - Page 32
- Issuances of Certified True Copy of Tax Declarations/Certification of Aggregate Landholdings for DAR / BIR - Page 32
- Issuances of Sketch Plan, Vicinity Plan and Blue Prints of Lots / Section Maps - Page 33
- Appraisal and Assessment of Real Properties - Page 34
- Correction of Data in the Tax Declaration - Page 43
- Cancellation of Improvements - Page 46
- Simple Transfer - Page 48
PROVINCIAL BUDGET OFFICE - Page 52
- Municipal Annual and Supplemental Budget Review 52
- Recording and Processing of Obligation Requests (OBR) - Personal Services (PS), Maintenance and other Operating Expenses (MOOE) and Capital Outlay (CO). - Page 54
- Recording and Processing of Obligation Requests (OBR) - Assistance to Individuals In Crisis Situation (AICS) - Page 5
- Preparation of Transfer of Appropriation, Augmentation and Preparation of Local Budget Matrix and its Corresponding Executive Order - Page 57
- Preparation of Allotment Release Order (ARO) and Local Budget Matrix (LBM) - Page 8
- Preparation of Supplemental Budget - Page 60
- Preparation of Required and Requested Reports Pertaining to Iloilo Provincial Budget - Page 61
PROVINCIAL TREASURER’S OFFICE - Page 63
- Issuance of Accountable Forms - Page 63
- Processing of Appointments of Treasurers and Assistant Treasurers of LGUs - Page 65
- Written Response on Complaints, Queries and Other Concerns - Page 67
- Payment of Claims Thru Cash - Page 68
- Releasing of Payment of Claims Thru Check 6 - Page 9
- Computation and Payment of Real Property Tax - Page 70
- Computation and Payments of Transfer Tax of Real Property - Page 71
- Payment of Franchise Tax - Page 74
- Payment of Annual Fixed Tax - Page 75
- Payment of Professional Tax - Page 76
- Payment of Tax On Sand, Gravel and other Quarry Resources, Permit Fee, Verification Fee, Oath Fee, Delivery Receipt, River Profiling and Compromise Penalty - Page 77
- Payment of Secretary’s Fees and Charges - Page 78
- Computation and Payments of Real Property Tax on CARP Covered Property/Ies - Page 80
- Receipt of Liquidation of Provincial Tax Share, Refunds and Other Miscellaneous Receipts - Page 82
- Receipt of Liquidation Reports of Provincial Tax Shares - Page 83
- Receipt and Processing of Notices of Delinquency (NODs) for Signature of the Provincial Treasurer - Page 84
- Redemption of Auctioned Real Properties - Page 85
- Issuance of Final Deed to Purchaser (FDP) - Page 87
- Release of Auction Documents for LRA Registration - Page 88
- Refund of Bidder’s Payments with Interests of Auctioned Real Property - Page 89
- Issuance of Affidavit of Seller / Transferor - Page 90
- Requests for Certified Copies of Auctioned Real Properties - Page 91
- Requests for Certifications Related to Auctioned Real Properties - Page 92
- Processing of Vouchers/Payrolls for Cash Availability - Page 93
- Processing of Payment of Claims Thru ATM - Page 94
Social Services - Download Book
PROVINCIAL POPULATION OFFICE- Page 6
- Provision of Population and Population-related Data - Page 6
- Provision of Information (Lectures / Fora / Symposia) on Adolescent Health and Youth Development Program - Page 7
- Provision of Information (Lectures / Fora / Symposia) on Responsible Parenthood - Page 8
PROVINCIAL SOCIAL WELFARE AND DEVELOPMENT OFFICE - Page 10
- Provision of Financial Assistance to Individual in Crisis Situation (Medical Assistance) - Page 10
- Provision of Financial Assistance to Individuals in Crisis Situation - Page 12
- Payment of Medical Bills - Page 15
- Processing and Releasing of Monthly Stipend to Indigenous People (IP) and Person with Disability (PWD) Student Grantees - Page 16
HOSPITAL MANAGEMENT OFFICE - Page 18
- Requests for Peripheral Blood Studies - Page 18
- Approval of Request for Medical Mission - Page 18
- Processing of Request for Medical Assistance - Page 20
- Obligation Requests (OBR) and Proof Lists Preparation for Payrolls of Hospital Personnel from Iloilo Provincial / District Hospitals - Page 22
- Price Index Service (Medical / Dental / Laboratory Supplies and Equipment) - Page 23
- Approval of Purchase Requests of Provincial and District Hospitals - Page 24
- Approval of Request for Appointment of Contracts-Of-Service and Jobhires - Page 25
MEDICAL - DENTAL SERVICES - Page 27
- Medical Consultation - Page 27
- Dental Consultation - Page 27
- Issuance of Medical Certificate - Page 28
- Issuance of Dental Certificate - Page 30
- Laboratory Services - Page 31
PROVINCIAL HEALTH OFFICE - Page 33
- Issuance of Referral Slip for Anti-Rabies Vaccine - Page 33
- Issuance of National Immunization Program Vaccine to Rural Health Units - Page 34
- Issuance of Anti-Rabies Vaccine to Animal Bite Treatment Center (ABTC) - Page 35
- Issuance of Supplies and Other Logistical Support to Health Facilities - Page 36
- Request for Technical Assistance on Various Health Programs - Page 38
- Request for Health Services Augmentation - Page 39
PROVINCIAL AND DISTRICT HOSPITALS - Page 42
- Emergency Room (ER) Services - Page 42
- Out-Patient Consultation (Out-Patient Department (OPD) - Page 44
- Discharge of Patient - Page 45
- Processing of Philhealth Eligibility Upon Admission - Page 46
- Classifying Admitted Patient According to Capacity to Pay - Page 47
- Department of Health (MAIP-DOH) Medical Assistance to Indigent Patients - Page 48
- Point of Service Financially Incapable (POS-FI) - Page 49
- Point of Service Financially Capable (POS- FC) - Page 50
- Iloilo Provincial Government (MAP-HMO) Medical Assistance to Indigent Patients - Page 52
- Request for Basic Dental Services - Page 52
- Request for Management of PHIC Dental Cases - Page 53
- Dispensing of Medicines for Out-Patients Without Philhealth - Page 55
- Dispensing of Medicines For Out-Patients With Philhealth - Page
- Dispensing of Medicines for In-Patients (Philhealth Pay and Non-Philhealth) - Page 57
- Dispensing of Medicines for In-Patients (No Balance Billing Patients / Indigents) - Page 58
- Process for Approval of Discharge Clearance (Pharmacy) - Page 58
- Process for Discharge Clearance of Philhealth Patients - Page 59
- Issuance of Receipt of Payment of Hospital Fees and Charges - Page 59
- Cash / Check Payment of Various Claims - Page 60
- Preparation and Issuance of Birth Certificate - Page 61
- Preparation and Issuance of Death Certificate - Page 64
- Issuance of Medical Certificate for In-Patient and Out-Patient - Page 67
- Issuance of Medical Certificate for In-Patient and Out Patient (for Insurance and Other Legal Purposes) - Page 69
- Issuance of Medico-Legal Certificate for In-Patient and Out-Patient - Page 71
- Preparation of Dead on Arrival Certificate - Page 73
- Completion of Social Security System (SSS) / Civil Service Commission (CSC) / Insurance Forms for In and Out Patients - Page 75
- Issuance of Information (Request For Certified Machine Copy of Laboratory and Diagnostic Results / Medical Abstract / Technique / Discharge Summary) - Page 77
- Laboratory Examinations - Page 79
- Cross-Matching And Compatibility Testing - Page 80
- Blood Cross-matching and Compatibility Testing for Philippine National Red Cross or Western Visayas Medical Center Blood Bank - Page 81
- Issuance of Blood Request for Philippine National Red Cross / Western Visayas Medical Center Blood Bank - Page 82
- X-Ray Examination For Outpatients - Page 83
- X-Ray Examination For Inpatients - Page 84
- Ultrasound Examination For Outpatients - Page 85
- Ultrasound Examination For Inpatients - Page 87
- Payroll Preparation and Payment of Salary of Regular, COS and Jobhire Personnel of the District Hospitals - Page 88
- Preparation of Regular and Hazard Payroll of Transferred Personnel of the District Hospitals for Processing - Page 89
- Issuance of Certifications Related to Employment and Benefits of Employees of District Hospitals - Page 91
- Application for Leave of Absence for Iloilo Provincial District Hospital Personnel - Page 92
General Administrative Services - Download Book
OFFICE OF THE GOVERNOR - Page 8
- Medical Assistance - Page 8
- Burial Assistance - Page 9
- Referral to the Philippine Charity Sweepstakes Office (PCSO) Iloilo for Medical Assistance - Page 9
- Referral to the Department of Social Welfare and Development Office (DSWD) R-6 Office for Medical/Burial Assistance - Page 11
- Referral to the Philippine National Red Cross (PNRC) Iloilo for payment of Blood Processing Fee - Page 12
- Recommendation Letter for Employment Purposes - Page 13
- Use of the Governor’s Boardroom - Page 14
- Request for Attendance of the Governor to Special Events - Page 15
- Financial Assistance for Community Infrastructure Projects - Page 17
- Financial Assistance for the Purchase of Goods, Equipment, Furniture and Fixtures. - Page 18
- Financial Assistance for the Various Socio-Cultural and Sports Development Activities - Page 20
- Request for Financial Assistance for the Small Scale Infrastructure Projects - Page 22
- Notice of Award, Computation of Surety Bond, Purchase Order and Notice to Proceed - Page 24
PROVINCIAL ADMINISTRATOR’S OFFICE - Page 29
- Review / Assessment of Payroll, Salaries and Purchase Request for Action of the Governor - Page 29
- Review / Assessment of Obligation Request, Checks for Payments and Vouchers for Action of the Governor - Page 30
- Review / Assessment of Non-Financial Documents for Action of the Governor - Page 31
OFFICE OF THE GOVERNOR SAFETY AND SECURITY UNIT - Page 32
- Request for CCTV Footage - Page 32
GENERAL SERVICES OFFICE - Page 33
- Reservation of Casa Real Conference Room for Public Use - Page 33
- Request For Minor Repair And Replacement - Page 34
- Reservation of Casa Real Conference Room for Government Use - Page 35
- Deployment of Official Vehicle or Driver - Page 6
- Issuance of Serviceable Property Thru Transfer Without Cost for Government Agencies outside the Iloilo Provincial Government - Page 37
- Issuance of Serviceable Property thru Transfer Without Cost Within the Iloilo Provincial Capitol - Page 38
- Issuance of Supplies from GSO Bulk Procurement System for Iloilo Provincial Government Offices except District Hospitals - Page 40
- Issuance of Supplies from GSO Bulk Procurement System for Iloilo Provincial / District Hospitals - Page 41
- Inspection and Acceptance of Delivery of Supplies, Equipment and Services - Page 42
BIDS AND AWARDS COMMITTEE - Page 44
- Participation In Public Bidding - Page 44
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE - Page 49
- Acceptance of Applications from Job Seekers - Page 49
- Conduct of Competency Assessment - Page 50
- Issuance of Appointments - Page 51
- Receiving Student Applications for College Merit Scholarship - Page 53
- Conduct of Scholarship Screening - Page 54
- Publication and Posting of Vacancies - Page 56
- Processing of Request for Contractual Services on Contract of Service and Job Order - Page 57
- Request for Attendance to Learning and Development Activity - Page 58
- Request for Technical Training / Facilitation Assistance of Learning and Development Activity - Page 59
- Issuance of Authority to Travel Abroad - Page 60
- Endorsing Recommendation for Approval of GSIS Application for Retirement /Separation / Life Insurance Benefits - Page 61
- Issuance of Certificate of Employment and Certificate of No Pending Administrative Case - Page 63
- Issuance of Certificate of Leave Without Pay - Page 64
- Issuance of Certification of Compliance to Personal Services Limitation - Page 65
- Issuance of Certificate of Outstanding Leave Credits Balance or Certification Confirming the Outstanding Leave Credits Balance - Page 67
- Issuance of Service Record - Page 68
- Processing Approval of Letter Request for Monetization of Leave Credits - Page 69
- Processing Approval of Application for Leave Form for Monetization of the Regular 10 Days Vacation Leave Credits. - Page 71
- Issuance of Acceptance to Retire / Separate - Page 72
- Issuance of Personnel’s Agency Identification Card - Page 73
- Biometric Fingerprint Scanning - Page 74
- Processing of Application for Study Leave - Page 75
- Validation of Payroll or Voucher on Personnel Eligibility to Incentive and Benefit Claims - Page 78
- Review and Validation of Reports on Personnel Eligibility to Incentives and Benefits Claims - Page 80
- Updating Information of Iloilo Provincial Government Personnel in the Government Service Insurance System (GSIS) - Page 81
- Confirmation of Government Service Insurance System (GSIS) Loan Applications - Page 82
INFORMATION COMMUNICATION TECHNOLOGY MANAGEMENT OFFICE - Page 84
- Offsite Assistance on In-House System Application Issues - Page 84
- Request for Software Development / with Assessment and Feasibility Study / Local Area Network Assistance - Page 85
- Request for Major Enhancement or Modifications of Existing Applications - Page 86
- Availment and Replication of Existing In-House Developed Software - Page 88
- Uploading of Website Content to the Iloilo Provincial Government Website and Subsidiary Sites - Page 89
- Onsite Repair / Trouble-shooting / Assistance on Hardware / Internet / Telephone / Software Issues - Page 90
- Application for New Internet Connection / New Telephone Line - Page 91
- Request for Technical Specifications and Recommendations for Price Index of IT Hardware and Software - Page 92
PROVINCIAL LEGAL OFFICE - Page 94
- Legal Assistance / Consultancy - Page 94
- Request for Preliminary/ Fact Finding Investigation - Page 95
- Request for Administrative Investigation - Page 96
- Review of Contracts, Resolutions, Ordinances and other Legal Instruments and Render Legal Opinion - Page 98
- Review of Letter Demand and Other Correspondence - Page 99
- Notarization of Legal Document - Page 100
LIBRARY AND ARCHIVES OFFICE - Page 102
- Issuance of Library Card - Page 102
- Borrowing / Returning of Books and Other Reference Materials - Page 102
- Book Loaning, Storytelling and Book Donation - Page 103
- Availing of Archival Materials and Documents - Page 104
- Conduct of Actual Disposal of Valueless Records - Page 106
PROVINCIAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE- Page 108
- Financial Assistance For Local Government Units (LGUs) On Their Calamity Prevention/Damaged Structures - Page 108
- Financial Assistance From The Office Of Civil Defense – National Disaster Risk Reduction And Management Council - Page 109
- Nomination For GAWAD KALASAG (KAlamidad at Sakuna LAbanan, SAriling Galing ang Kaligtasan) - Page 111
- Financial Assistance from the Provincial Disaster Risk Reduction and Management Fund (PDRRMF) to other LGUs Declared Under The State of Calamity - Page 112
- Conduct of Trainings on Disaster Risk Reduction and Management Response Operations, Natural Hazards, Climate Change, Earthquake and Fire Safety Drills, Local Emergency Response Operations, and Evacuation Center Management - Page 113
- Funding For Other Iloilo Provincial Government Offices - Page 115
PUBLIC INFORMATION AND COMMUNITY AFFAIRS OFFICE - Page 117
- Request for Referral Letter for Financial / Burial Assistance Tto PCSO / DSWD - Page 117
- Request for Recommendation Letter for Employment - Page 118
- Request for Governor’s Message for Souvenir Programs - Page 119
- Payment Request for Advertisement Placement in Souvenir Programs - Page 120
- Request for Transmittal of Radio Message to Municipalities - Page 121
- Request for Simple Layout Design - Page 122
- Request for Complex Layout Design - Page 122
- Request for Simple Video Production - Page 123
- Request for Complex Video Production - Page 124
SANGGUNIANG PANLALAWIGAN - Page 126
- Request for Issuance of Certified True Copies - Page 126
- Request for Community Direct Action Projects (CDAP) / Donations - Page 127
SERVICES COMMON TO ALL CAPITOL OFFICES - Page 130
- Issuance of Certificate of Appearance - Page 130
- Issuance of Certifications Related to Employment and Benefits - Page 132
- File Application for Leave of Absence - Page 133
- Issuance of Office Supplies - Page 134
- Preparation of Regular Payroll and Overtime Processing - Page 135
- Processing of Application for Regular or Special Monetization of Leave Credits - Page 137
- Bar Coding of Obligation Requests (OBRs) / Vouchers / Payrolls - Page 138