Iloilo Provincial Government website

Patients Satisfied of Services in Iloilo Hospitals

Create: 07/03/2017 - 17:07

ILOILO – The impression and experience of patients of the services in three remote hospitals here were satisfactory, according to a recent survey conducted by Korea International Cooperation Agency (KOICA).

Held as an assessment tool, the survey used 750 respondents from inter-local health zones where Aleosan District Hospital, Dr. Ricardo S. Provido Sr. Memorial Hospital and Jesus M. Colmenares District Hospital operate.

The satisfaction survey showed that most of the patient (77.5%) found the hospital “well managed” and the same percentage has availed of the services of the outpatient department more than once.

Most of the patient (77.2%) also said that they have a “good feeling about the hospital” and 76.7% would recommend the hospitals to their families and friends.

Majority (76.4%) said that the “hospital provides good delivery services”, while 76% of the family members of the patient found the hospital more convenient.

Most of patients (75.9%) also said the hospital provided “good services to community people” and it has “good pregnancy care”.

In terms of the way staff members tried to prevent, reduce or manage pain, 74.7% of the patients said they were “overall satisfied” and 71.1% said they “received enough help from the medical staff”.

In terms of the patient’s satisfaction of facility, food and equipment, 73.6% found their rooms clean and orderly and 71.6% found their comfort rooms clean.

Meanwhile, 68.7% found the hospital facilities comfortable, 64% found the hospital food clean, 60.9% said the quality of hospital food was sufficient to support the recovery of their patients and more than half (57.5%) said the hospital has complete equipment.

Conducted from April 18 until May 12, Professor Han Dongwoon of the Department of Global Health and Development of Hanyang University in Seoul, South Korea said the respondents were uniquely positioned to provide insightful comments about their care.

Dr. Han, also the project manager of KOICA’s Iloilo Geographically Isolated and Disadvantage Area Health System Strengthening Project (GIDA-HSSP), said the lack of comparable patient experience data was the reason for the conduct of the patient satisfaction survey.

From the program’s point of view, Dr. Han explained that the result of the survey “reinforced the call for continued investments in maternal and child health program which were indispensable for achieving reduced infant and child mortality and morbidity…”

It also confirms that, while the mechanisms of influence vary across different cultural settings, the key factors (maternal and child health program) per se exerts a dominating influence.

He also suggested that public health policies should not focus mainly on the key factors since there were other factors that affect healthcare utilization like the patient’s accessibility to health facilities.

The result of the patient satisfaction survey was presented to stakeholders during the recent closing ceremony for KOICA’s three-year Iloilo GIDA-HSSP in Casa Real de Iloilo. (END)